Refund policy
30-Day Money-Back Guarantee for Any Reason
We offer a 30-day money-back guarantee on undamaged products for any reason, excluding corporate purchases or bulk orders. This policy applies to purchases made through Putrims.com or the PUTRIMS direct store on Amazon. For purchases made through authorized resellers or other platforms, please contact them directly.
How to Initiate a Return
Before returning a product or requesting a refund, please contact our customer service team:
- Email: support@putrims.com
- Message here: putrims.com/pages/contact
We are here to assist you.
Return Requirements
- Original Packaging and Accessories: Items must be returned in their original packaging and accessories
- Shipping Costs: For non-quality-related warranty claims, the buyer is responsible for shipping costs.
- Product Cost: For non-quality-related warranty claims, PUTRIMS will refund the cost of the product itself.
Returns may be rejected if the above requirements are not met.
Important Notes
- Refund requests for the 30-day money-back guarantee expire 30 days after initiating a warranty claim.
- Refunds for non-quality issues cannot be processed beyond this 30-day window.
We appreciate your understanding and look forward to assisting you.